87% think we’re friendly and approachable.
69% say we’re available on the gym floor when you need us.

We go to great lengths to recruit the right people and train them well, so we’re pleased our ‘right attitude’ philosophy is working.

We’ve also gone a little further by launching a Maître d' service in the gym to ensure someone is always there to answer your questions. And we’re working hard to recruit even more staff to help keep you motivated each time you visit.

85% think our fitness equipment is in good working order.

We have state of the art equipment including Trixter Bikes where you cycle with your Avatar self, Powerplate that compresses an hour’s training into just ten minutes and ViPR, a revolutionary tube for overall fitness currently taking the gym floor by storm. To keep your workouts focused, all our equipment is regularly maintained and in the unlikely event something goes wrong we promise a lightning quick breakdown service.

92% feel motivated by instructors

It’s thanks to our dedicated Group Exercise Co-ordinators, Instructors and Fitness Teams who search the world for new classes and great ways to deliver them.

2009 saw the introduction of the innovative Punch and the Nike Dynamic Training Programmes. January 2010 launches Zumba to dance away the pounds in a party atmosphere

81% say the changing rooms are clean.
84% think the health club is well maintained.

Meticulously clean clubs are always a priority and we've introduced Service Managers to keep our standards and expectations high. We want you to feel right at home with a warm welcome, relaxing atmosphere and everything you need to keep looking good.

89% say they’re clean and pleasant to use.
76% find the pool timetable convenient.

Our in-house maintenance team works round the clock to keep the pools and spas invitingly warm and clean. We recruited a National Swim Manager in 2009 to work alongside Swim Co-ordinators to review and improve timetables.

88% think our crèche and/or Club-V are safe and secure.

The safety of children in our care is paramount, that’s why we ensure Ofsted Regulations aren’t just met, they’re exceeded. We’ll never rest on our laurels as far as your kids are concerned. Club-V is one of our great success stories – parents and kids love it! It’s thanks to our terrific staff, fun activities and happy kids who keep coming back for more. Makes us proud.

85% prefer email contact above any other.

We’d love to talk to you more! Please help us by keeping your email details up to date then we can let you know what’s happening at your club and what’s coming up. Simply check your details in the members’ lounge on our website or ask your club membership manager.

73% have used our website.

It’s a new decade so we’re giving our website a face lift and launching a dynamic new members’ lounge. Watch this space!