Talk to us at Virgin Active Health Clubs

We welcome all feedback from our customers.

So if you wish to your share your experience with us please feel free to Talk to us with your comments.

Yvonne from Merton Abbey says...
Compliments to Mark Armstrong, Personal Trainer. Very friendly, always willing to help. The best one yet. Don't lose him!

Our response...
We've nominated Mark for a coveted Virgin Active Star Award thanks to his excellent service to our members. He appreciates the good feedback and promises to keep up the good work.

Chris from Barbican says...
The sound system is always broken. Equipment and sound system should be checked regularly. Missing TV at the front of the gym is a joke!

Our response...
Thank you for your comments. We check our equipment regularly to make sure everything's running smoothly. We're happy to report the TV in question has been fixed. Also, the Cardio Theatre is up and running. Enjoy!

Barry from Bank says...

Well done to Vanessa in the 12.15 spin class! She made it clear that it was a group exercise and that if you wanted to do your 'own thing' then there are plenty of bikes downstairs. When this guy continued doing 'his own thing' she went and spoke to him... If only more instructors would take charge like this classes would be much more productive...

Our response...
Thanks for your comments. Here at Virgin Active, we like to have fun, but we're also serious about exercise. That's why our fitness instructors take pride in what they do. We've passed your message on to Vanessa, who appreciates it. We hope you'll continue enjoying the classes!

Cindy from Ealing says...
On a number of occasions, the temperature in the gym is too hot. The benches had a sweaty smell. Also, could we have a clock in the weights area?

Our response...
We'd like to think that the temperature's always just right in our clubs, so that's why we've checked the air con to see that it's working as it should. Also, we'll be putting up a clock in the weights area, so your gym sessions should be ticking over smoothly.

Asih from Edinburgh - Life says...

I just want to give compliments to the entire staff, and club. The club is very comfortable, it makes me want to spend more time there, even if it's for a cup of coffee. Very clean, and the staff and lifeguard couldn't be more helpful. I have only been a member for 3 weeks and i am well impressed.

Our response...
We're glad you enjoy spending time with us. Your message has been passed on to our team, and they appreciate your positive comments.

Anon. from Nottingham says...
Can we have music in the pool area rather than the drone of the radio?

Our response...
We want you to relax while you're splashing away. That's why we've removed the radio and replaced it with soothing chill-out music. Enjoy!

Emmanuel from Sheffield says...
I am just thinking of joining your gym, however, I can only use it on weekends. Do you have flexible membership options for people like me?

Our response...
We don't believe 'one size fits all'. That's why we offer a range of membership options to suit individual needs. A member of our staff will take you through the various options. We hope to see you in our clubs!

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