FAQs
Frequently Asked Questions
For information about all things Virgin Active, including the Health Clubs, memberships, facilities, classes, family activities, Personal Training and Nutrition Coaching, check out the dropdown box below of frequently asked questions.
If you cannot find the answer you're looking for, please get in touch.
We love hearing from you and we will do our best to answer any questions you may have about Virgin Active.
How do I book classes in the new app?
Follow the steps below on how to book a class:
Under the "Club" tab you can view your home club's timetable (this is the default view). You can of course change the club if you have multi-club access, or view multiple club timetables at once.
When you click on "View timetable" you will see the 8-day view of the class timetable for that club.
After you have chosen the class you'd like to book, you'll be presented with the screen to make a booking.
You can book classes where spaces are available.
Once booked, a confirmation screen will pop up and then you will have the opportunity to add the booking to your calendar on your phone. If you choose to add the booking to your calendar, the calendar event screen will appear for you to save.
All confirmed bookings will be visible on the home screen under 'Upcoming' and 'Club' sections of the new app.
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