FAQs
Frequently Asked Questions
For information about all things Virgin Active, including the Health Clubs, memberships, facilities, classes, family activities, Personal Training and Nutrition Coaching, check out the dropdown box below of frequently asked questions.
If you cannot find the answer you're looking for, please get in touch.
We love hearing from you and we will do our best to answer any questions you may have about Virgin Active.
What are Birthday Rewards?
What are Birthday Rewards?
An instant reward just because it's your birthday!
When are Birthday rewards issued?
You will receive your Birthday Reward on the day of your birthday in addition to 3 guest passes.
What do I get?
The rewards vary depending on your tier status:
Bronze: free large hot drink from Kauai or Mother voucher
Silver: free regular smoothie from Kauai or Mother voucher
Gold: free wrap from Kauai or Mother voucher
How long is my reward valid?
Birthday rewards are valid for 30 days from the day of issuance (i.e. your birthday).
What if I don't redeem my voucher within 30 days?
If the voucher is not redeemed then it will expire.
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