FAQs
Frequently Asked Questions
For information about all things Virgin Active, including the Health Clubs, memberships, facilities, classes, family activities, Personal Training and Nutrition Coaching, check out the dropdown box below of frequently asked questions.
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We love hearing from you and we will do our best to answer any questions you may have about Virgin Active.
What are Milestone rewards and how do they work?
What are Milestone Rewards?
Milestone rewards are longer-term achievements.
How are they achieved?
You achieve a Milestone reward for continuously achieving your weekly goal for 12, 26 and 52 weeks.
What do I get?
For each milestone you achieve, you will receive vouchers to redeem in club, either for Kauai or Mother.
What happens if I miss a weekly goal/break my streak?
Milestones reset if you miss a weekly goal. The milestone goes back to zero and you will be eligible for another 12-week reward.
What happens to Milestones if I freeze my membership?
You will maintain your streak/milestone week count from the last full week you completed before the effective freeze date starts. We will not break your milestone cycle.
Once the freeze is over, you will pick up your previous streak/milestone week count.
Your weekly goal, however, will start again in the next full week and your goal will be reset back down to 2 visits in that week
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