Debt Payment Terms and Conditions

Virgin Active Limited whose registered office address is at 26 Trinity Lane, Mansion House London, EC4V 2AR (company no. 03448441) is the promoter of this Offer.

1. Payment Terms

1.1. Payment Methods: Payment of outstanding membership fee amounts can be made in full through the link provided using accepted payment methods.

1.2. Payment Authorization: By providing payment information, you represent and warrant that you are authorised to use the payment method.

1.3. Payment Confirmation: Upon successful payment, you will receive a confirmation in the app. Please take a screenshot for your records. Once this confirmation of payment has been received, you will be able to train in club again.

1.4. Currency: All payments are processed in GBP.

2. Refunds and Disputes

2.1. Refund Policy: Payments are generally non-refundable. Any exceptions will be handled on a case-by-case basis.

2.2. Disputes: If you have any disputes regarding a payment, please contact our customer services team on 0207 717 9000, option 3.

3. User Responsibilities*!

3.1. Accurate Information: You agree to provide accurate and complete information when making a payment.

3.2. Compliance: You agree to comply with all applicable laws and regulations when using our payment service.

4. Privacy and Security

4.1. Data Protection: We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

4.2. Security: We use industry-standard security measures to protect your payment information. However, we cannot guarantee the absolute security of electronic communications over the internet.

5. Limitation of Liability

To the fullest extent permitted by law, Virgin Active Limited shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our payment service.

6. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our app and will take effect immediately upon posting.

7. Contact Information

If you have any questions about these terms and conditions, please contact our customer service team on 0207 717 9000.

Acknowledgement

By using our payment service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.